Responsible Gaming at gb98

1. Introduction to Responsible Gaming

Online gambling, including cricket betting, live casino, slots, and crash games, is meant to be an enjoyable form of entertainment. For the vast majority of gb98's players across Dhaka, Chittagong, Sylhet, and across Bangladesh, gaming remains exactly that — a fun recreational activity. However, gb98 recognises that for a small number of individuals, gambling can transition from a leisure activity into a harmful habit that affects finances, relationships, and overall wellbeing.

gb98 takes its duty of care to players seriously. This page sets out the responsible gaming tools available to every registered player, the warning signs of problem gambling, and the practical steps you can take if you feel that gambling is no longer a positive experience for you or someone close to you.

2. Your Responsible Gaming Toolkit

gb98 provides a comprehensive set of responsible gaming tools accessible directly from your account settings. All tools are free to use and take effect immediately upon activation.

3. Setting Deposit Limits

Deposit limits are one of the most effective ways to keep your gambling spend within a budget you are comfortable with. gb98 allows you to set limits on how much you deposit within a given time period using any of our supported payment methods, including bKash, Nagad, Rocket, Upay, and local bank transfer. To set or adjust your deposit limits, go to Account Settings and select the Responsible Gaming section.

• Daily deposit limit: restricts the total amount you can deposit within any rolling 24-hour period.
• Weekly deposit limit: restricts the total amount you can deposit within any rolling 7-day period.
• Monthly deposit limit: restricts the total amount you can deposit within any rolling 30-day period.
• Limit reductions take effect immediately. Limit increases are subject to a 7-day cooling-off period before they become active, giving you time to reconsider.

4. Session Time Controls

It is easy to lose track of time when playing online casino games or placing cricket bets on gb98. Session timers help you stay aware of how long you have been playing. You can set a maximum session duration in your account settings. Once your session reaches that limit, you will receive a clear on-screen notification reminding you of how long you have played and your current session balance. You can choose to continue or stop at that point.

Reality check pop-ups can also be configured to appear at regular intervals — for example every 30, 60, or 90 minutes — displaying a summary of your session activity. These brief prompts are designed to give you a moment of perspective, helping you make a conscious decision about whether to continue playing or take a break.

5. Take a Break — Time-Out Feature

If you feel you need a short break from gambling but are not ready for a longer self-exclusion, gb98's Time-Out feature allows you to pause your account for a set period. During a time-out, you will not be able to log in, place bets, or make deposits. Any pending withdrawals will still be processed normally.

• 24-hour time-out: a short cooling-off period, ideal if you have had an emotional session or feel you have played for too long in one sitting.
• 7-day time-out: a week-long break to help you reset your habits and reassess your relationship with gambling.
• 30-day time-out: a full month away from the Platform, giving you adequate time to reflect and seek additional support if required.

To activate a time-out, contact gb98 customer support via live chat at any time of day or night. Bangladesh Standard Time (BST, UTC+6) support is available 24 hours a day, 7 days a week. Your time-out will be applied immediately upon request.

6. Self-Exclusion

Self-exclusion is a formal commitment to stop gambling on gb98 for a defined minimum period. It is designed for players who feel that gambling has become a problem and who want a meaningful barrier between themselves and the Platform. gb98 takes self-exclusion seriously: once a self-exclusion is activated, it cannot be reversed before the minimum exclusion period has elapsed.

Self-exclusion options available on gb98 include 6-month exclusion, 12-month exclusion, and permanent exclusion. During any self-exclusion period, your account will be closed to all play, deposits, and logins. Promotional communications will also be suspended for the duration of the exclusion. To request self-exclusion, contact our support team via live chat or email at [email protected].

7. Recognising Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise in yourself. The following are common warning signs that gambling may be having a negative effect on your life:

• ⚠️Spending more money on gambling than you originally intended, or chasing losses by placing larger bets after a losing session.
• ⚠️Borrowing money from family or friends, or using money set aside for essential expenses such as rent, food, or bills, in order to gamble.
• ⚠️Feeling anxious, irritable, or restless when you are not able to gamble, or neglecting work, study, or family responsibilities because of gambling.
• ⚠️Lying to family members, friends, or colleagues about the amount of time or money you are spending on gambling.
• ⚠️Using gambling as a way to escape from problems, stress, depression, or difficult personal circumstances rather than as entertainment.
• ⚠️Making repeated unsuccessful attempts to cut back on or stop gambling, despite wanting to do so.

If you recognise one or more of these signs in yourself, please reach out for help. You do not have to manage this alone. gb98's support team is available around the clock, and there are additional resources in Bangladesh that can provide confidential guidance and counselling.

8. Age Verification — 21+ Only

gb98 has a strict minimum age policy of 21 years for all players. This is not merely a terms and conditions requirement — it is a firm safeguarding measure to protect young people from the potential harms of gambling. All new accounts are subject to mandatory KYC verification. Players must provide a valid government-issued identity document confirming they are 21 years of age or older before withdrawals are processed and full Platform access is granted.

If gb98 suspects or becomes aware that a player is under the age of 21, the account will be suspended immediately and the matter will be investigated. Any funds held in an underage account will be retained pending the outcome of the investigation. gb98 encourages parents and guardians in Bangladesh to make use of parental control software to prevent minors from accessing online gambling platforms.

9. Getting Help

If you are concerned about your gambling or the gambling behaviour of someone you care about, please do not hesitate to reach out. The following support options are available to players in Bangladesh:

gb98 can also provide a formal referral to responsible gambling support organisations upon request. Simply ask our support team through live chat and we will assist you in accessing the right resources.

10. Our Commitment to Safe Gaming

gb98 is committed to operating a responsible and ethical online gaming platform for players across Bangladesh. We invest in player protection technologies, staff training, and ongoing review of our responsible gaming programme to ensure that gb98 remains a platform where entertainment and player safety go hand in hand. Our responsible gaming tools are regularly reviewed and updated to reflect best practices in the online gambling industry.

gb98 does not permit the use of any account feature — including bonuses, promotions, and free spins — by players who have declared a gambling problem or who are under a self-exclusion or time-out period. If you believe any aspect of gb98's Platform design, bonus structure, or marketing communications is contributing to problem gambling behaviour, please contact our team at [email protected]. We take all such feedback seriously and act on it promptly.